Answers to the questions we hear most.

With Google, Facebook or email — we send a code to your email that is valid for 30 minutes. There is no password. Then the dashboard asks only for your store name and storefront address; everything else can be set up later.

No: the address is set once when the store is created, because it is already in the links your buyers have received. Choose it carefully. If you need a different address, the Pro plan lets you connect your own domain.

No. Your store already has a storefront at poleso.com/your-store, with a catalogue, cart and payments. On the Pro plan you can move it to your own domain, such as www.my-shop.com.

Ukrainian and English. Switch the dashboard language in the side panel (in the header on a phone); buyers choose the language on the storefront themselves.

Instagram, Facebook Messenger, Telegram (through your store's own bot) and WhatsApp — all conversations arrive in one Conversations window. You can connect several Instagram accounts; how many depends on your plan. For now we connect WhatsApp together with you through support.

The colour means something needs your action right now — for example, the buyer is waiting for a reply or the order is unpaid. The reason is always written under the buyer's name.

Use “Attach channel” in the conversation. After that it's one person with one purchase history: orders and address are visible from any of their channels.

A conversation first shows the latest 50 messages. Older ones load with “Show older” at the top of the thread.

When creating a new product, switch it to variable — the switch is under the form. Each combination (“S / Black”) gets its own price, stock and photo. The type is chosen only at creation: a saved simple product can't be made variable.

Stock isn't tracked — the product is always available. Handy for made-to-order items. To track stock, enter a quantity.

Use the import button on the Products page. The dashboard takes the posts of your connected account and creates products from photos and captions — including sizes if they are in the description. Check prices and stock after importing.

Most likely a material is linked to the product, so the quantity is counted from your materials stock. Restock the material under Materials and the product becomes available.

Right in the conversation: pick the products, and the link goes to the buyer in the same chat. The buyer enters their name, phone and branch and pays. One link — one cart — one order; it works for seven days.

In a cart from a link — 20 minutes: other buyers can't buy it during that time. A placed but unpaid order holds the product for an hour.

Cancel: the product returns to stock, and the order stays under Unsuccessful with its reason. Deleting erases the order for good — use it only for orders created by mistake.

Use the search above the list: it searches every tab, including cancelled and completed ones — by number, name, phone, city or product name.

Paste the API key from your Nova Poshta account into Settings → Integrations. Waybills are created in your name.

There are three reasons: the order is cancelled, it has no items, or it is unpaid while its payment method requires paying upfront. If the money came another way, mark the payment manually on the order page.

“Sync waybill statuses” asks Nova Poshta about all active shipments — in transit, at the branch, picked up or refused — and warns about paid storage. Available from the Plus plan.

By card through Monobank — the money goes straight to your account; cash on delivery; or a partial prepayment with the rest paid on delivery. Turn methods on in Settings → Payments.

For now online payments work only through Monobank. We'll add other providers later.

No. You pay only for your plan. The card payment fee is charged by the bank on its own terms.

When a product is out of stock, a buyer can subscribe in Telegram — and the bot will message them as soon as it's back. You see how many people are waiting for each product. Available from the Plus plan.

FREE is for getting started: inbox, storefront, payments and waybills. Plus adds automations, materials, parcel statuses and a team. Pro has no limits, plus bulk waybills, analytics and your own domain. Compare them in the dashboard under Settings → Plan.

In Settings → Plan. The upgrade takes effect immediately; if your period is already paid, you only pay the difference for the remaining days.

Nothing is deleted or hidden: products over the limit keep selling and your setup keeps working. You just can't add new things beyond the plan's limits. The change takes effect at the end of the paid period.

Yes — switch to FREE in Settings → Plan. The paid period runs to its end, it isn't refunded, and your store and data stay.