How to add it
On the order card or page: the arrow next to “Create waybill” → “Add waybill”.
- Carrier — Nova Poshta, Meest or Ukrposhta. If the buyer chose one of them at checkout, the carrier is already set and can't be changed: “Delivery: Ukrposhta”.
- Number — as on the waybill.
- “Save”.
The dashboard checks that the number looks like one from that carrier:
- Nova Poshta — 11–14 digits, for example
20450000000000; - Meest — digits with a hyphen, like
723-0000000, or a barcode; - Ukrposhta — 13 digits (
0500000000000) or internationalRK123456789UA.
You can paste spaces and hyphens as they are. If the number doesn't look like one from that carrier, the dashboard asks you to check the carrier and digits.
What happens next
- The number appears on the order card — tap to copy it. Order search finds it too.
- The buyer sees the number and a tracking link on their order page.
- From the Plus plan, if “Waybill number in the chat” is on, the buyer gets the number in the conversation: “📦 Your order is on its way! Ukrposhta, tracking number: …”.
Statuses
- Nova Poshta and Meest — if the carrier is connected under Integrations, the parcel status updates just like for a waybill created from the dashboard: “In transit”, “At branch”, “Picked up”. See Nova Poshta.
- Ukrposhta — statuses don't update automatically yet. Move the order along by hand once the parcel arrives.
Got the number wrong
Delete the waybill on the order page (“•••” → “Delete waybill”) and add the right one. A waybill created outside the dashboard isn't cancelled at the carrier by Poleso — only unlinked from the order.