All channels are connected under Settings → Integrations. Only the store owner can connect them.
You need a professional Instagram account — business or creator. A personal account can be switched in Instagram itself: “Settings → Account type and tools”.
- Open Settings → Integrations and click “Connect Instagram”.
- Sign in to Instagram and allow access.
- You'll return to the dashboard with “Instagram connected successfully!”.
From then on, new Direct messages and comments on your posts arrive in the dashboard. Older messages written before connecting are not carried over.
Several accounts. You can connect several Instagram accounts to one store — conversations from all of them arrive in one window. FREE — 1 account, Plus — up to 3, Pro — unlimited. To add another, use “+ Add account” on the same card.
One account — one store. If the account is already connected to another Poleso store, disconnect it there first.
The connection renews itself. Instagram access lasts about 60 days, and the dashboard renews it automatically. You only need to reconnect when the account shows “(token invalid)” — most often after changing your Instagram password or revoking access. Click “Re-authorize”.
You connect official WhatsApp Business — through a Meta window.
- Open Settings → Integrations and click “Connect WhatsApp”.
- In the Meta window, choose a business and a number:
- a number already working in the WhatsApp Business app — the window shows a QR code; scan it with your phone. The app on your phone keeps working, and messages you write from the phone also appear in the conversation in the dashboard;
- or a new number not yet registered with WhatsApp.
- Once connected, the card shows “Connected and working”.
If the window says no number was selected, open it again and choose “Edit settings” — that's where the business and number are picked.
The 24-hour window. WhatsApp lets a business write to a buyer within 24 hours of their last message. After that you can't reply until the buyer writes again — this is Meta's rule, not the dashboard's.
Can't connect? Write to us: we'll help connect it manually.
Telegram
Telegram is connected with your store's own bot. It does two things:
- buyers write to the bot — and these conversations arrive in Messages, just like Instagram;
- new order notifications arrive in your Telegram chat.
How to connect:
- Create a bot in @BotFather: the
/newbotcommand, a name and a username. BotFather gives you a token — a long string with a colon. - Find your chat ID in @userinfobot — order notifications will go there. For a group, add the bot to the group and use the group's ID (it starts with
-100). - Under Settings → Integrations → Telegram, paste the token and chat ID and click “Connect Telegram”.
One more benefit of your own bot: the “Notify me when it's back” button on the storefront takes buyers to it, and such a subscription becomes a conversation in the dashboard. See “Notify me when it's back”.
Order notifications in Telegram can be turned off without disconnecting the bot — the switch is in Settings → Notifications (see The app on your phone and notifications).
Facebook Messenger
Connecting Facebook Messenger is not available right now. Pages connected earlier keep working.
If messages don't arrive
- Instagram: check in Integrations whether the account shows “(token invalid)”. If so — “Re-authorize”.
- Instagram: the account must be professional — business or creator.
- WhatsApp: if the card says “Reconnection required”, Meta no longer accepts the access — connect WhatsApp again.
- Telegram: the buyer has to write to the bot first — a bot can't start a conversation.