Your first store

Creating the store

After your first sign-in, the dashboard opens “Create your store” with two fields:

• Store name — optional; buyers see it on the storefront. You can change it any time.
• Store address — part of your storefront link: poleso.com/address. 3 to 30 characters: lowercase Latin letters, digits and a hyphen between words, for example my-merch-store.

The address can't be changed. It will already be in the links your buyers received — in carts, invoices and messages. Choose carefully. If you need a different storefront address, on the Pro plan you can connect your own domain.

Some addresses are taken by the platform (for example, help, faq, pricing) — the dashboard will tell you.

After that you land in Messages — the dashboard's main screen.

Store settings

Everything about the store is under Settings → Store and delivery. Save with “Save changes” at the bottom.

Branding

• Logo — PNG, JPG or WebP up to 2 MB, ideally 512×512 pixels.
• Store name.
• Storefront language — the language buyers see product names and descriptions in by default. Buyers can switch the language on the storefront themselves.

Smart search in the storefront. Popular queries that buyers see as suggestions when they tap search on the storefront: “t-shirt”, “mug”, “gift”.

Product order in the catalog — newest, most popular or manual. More in Product order, archive and deletion.

Contacts and social networks — email, phone, Instagram, Telegram, TikTok, Facebook, YouTube. You can enter a handle, @handle or a link — the dashboard builds the correct address itself.

Location and currency

• Country decides which carriers are available and suggests a currency.
• Currency — prices are shown and invoices are issued in it.
• Additional storefront currencies — buyers can switch how prices are shown. Rates come from Monobank with “Update rates”.

Shipping — which carriers to offer buyers at checkout. For Ukraine: Nova Poshta, Ukrposhta, Meest Express and self-pickup. Here too is “International shipping” if you ship abroad. How to connect a carrier — see Nova Poshta and Meest.

Payment methods — cash on delivery, full prepayment, partial prepayment (with an amount). Online card payment is connected separately — see Order payment.

Dashboard language

The dashboard works in Ukrainian and English. Switch it under Settings → Language; it changes only the dashboard's labels — not your products or storefront.

What to do next

1. Connect Instagram and other channels — so buyers' messages arrive in the dashboard.
2. Add your first product — or bring products over from Instagram.
3. Connect card payments through Monobank.
4. Connect Nova Poshta — to create waybills from the dashboard.
5. Put the dashboard on your phone and turn on notifications.

None of these is required: start with any.

Who sees the settings

Only the owner sees the store settings. Team members work with messages, orders and products, but have no “Settings” in the menu. Everyone sets up their own sign-in methods and notifications. More in Team.

Deleting the store

At the bottom of “Store and delivery” there is a Danger zone with “Delete the store permanently”. Deletion is irreversible: products, orders, conversations with buyers, their contacts and all settings are destroyed. The store can't be restored afterwards.

If you just want to stop paying, switch to FREE under “Settings → Plan”: the store and data stay. See Plan and billing.