How to start
In a conversation — “+” → “Place an order” (“You fill everything in for the buyer”). A step-by-step sheet opens: Items → Delivery → Payment → Summary.
If the buyer has ordered from you before, the dashboard fills in the details from their previous order and asks you to check that nothing has changed. “Clear” — start with empty fields.
1. Items
A catalog with search, like in the cart link: products, sizes, quantity. Prices come from the catalog. You can't add something that isn't in the catalog here — for that, send a cart link with an “Own item”.
2. Delivery
- Recipient — full name and phone. For the waybill the name must be in Ukrainian letters, the phone — 12 digits, like
+380 66 123 45 67. - Carrier — Nova Poshta, Meest or pickup; the ones enabled for your store are shown. For a carrier, choose the city and branch. Pickup needs no waybill.
- Delivery paid by — the recipient or the store. If the store pays, you send the buyer a separate delivery invoice — see Delivery paid by the store. With cash on delivery, the recipient always pays for delivery.
If no carrier is enabled, the dashboard offers to connect Nova Poshta or Meest.
3. Payment
Three options:
- Paid — the buyer has already paid: by card transfer, business invoice, cash or otherwise. Enter the amount. If they paid part of it, the dashboard puts the rest on cash on delivery.
- Cash on delivery — the buyer pays at the post office.
- Awaiting payment — the dashboard creates a card payment link, and the order waits for payment; it can be shipped after that. Requires connected online payment.
When stock is taken. “Paid” and “Cash on delivery” — right after placing. “Awaiting payment” — the items are held for the buyer and taken off stock after payment. The summary step says so.
4. Summary
Items, delivery, payment and the “To pay” amount. Here too is “Send the buyer a confirmation”: the message goes to this conversation. You can see exactly what the buyer will get, for example:
Your order #A1B2C3D4 is placed ✅ Black T-shirt S × 2 — 900 ₴, cash on delivery. Nova Poshta, Kyiv, branch #12. We will send the waybill number here.
For “Awaiting payment”, the payment link is added at the end of the message.
If more than 24 hours have passed since the buyer's last message, you can't write — the order is placed without a confirmation (this is Meta's rule).
Tap “Place order”. If the internet drops — tap again once the connection is back: there won't be a duplicate.
After placing
A “Order … placed” screen with three buttons: “Create waybill”, “Open order” and “Back to chat”.
The order is marked “Placed by seller” — both in the conversation and on the order page you can see who placed it and when. It doesn't count as a “new order nobody has touched”: you've only just created it.
Worth knowing
- The prepayment rule for risky buyers doesn't apply to orders you place — you choose the payment method.
- If stock runs short, the dashboard says how much is left — change the quantity or remove the product.
- From then on the order lives like any other: in the order list and on the order page.